Services

User Support Packages :: Business/Personal

Solve Computer Solutions can provide you with a level of support that is suitable for your business or personal needs. We will conduct a free consultation session to assess your user support needs and identify any improvements to your existing network or computers that we feel would benefit you.

After the client consultation session that will help us clarify the level of user support you require, we will provide you with a Service Level Agreement that outlines the provision of services offered. This agreement details every aspect of the user support package that you require.

Packages include :

Regular Anti-Virus definition updates and scans
Firewall filter control setting and log analysis
System cache and temporary folders sweep
OS file de-fragmentation
Adware and Spyware definition updates and scans
System driver updates
System back-ups of critical data

We can gear your level of user support so that you can utilize your existing anti-virus and firewall products or we can recommend other third party software vendors whose products we feel are suitable to your needs.

Various market leading software options are available as are numerous open-source and freeware applications.

User Support packages :

Single visit - if you just want your system cleaned and have no need for a support contract.
Weekly - recommended if computer used daily many numerous people.
Monthly - for single use systems where internet access is limited.
Quarterly - recommended for home users where internet use is minimal.

All support costs are relative to the amount of computers that are included in the SLA. New computers can easily be integrated into any support packages at minimal costs to the client

All user support customers are given access to our 24 hr helpline for any urgent out-of-hours solutions.

Support contracts are usually conducted out of office hours when your computers are not being used. This is necessary to allow for full system scans to be performed without disrupting the daily use of your computer.

Support contracts may also be performed upon computers within our workshop.

Please get in touch if you require any form of IT user support or if you would like some advice on how to take care of your computer on a regular basis.